Action on Postpartum Psychosis (APP) is dedicated to supporting women and families affected by postpartum psychosis (PP). We provide peer support and specialist information to affected women and families. We raise awareness, challenge stigma, train health professionals, campaign for improved services and conduct research to better understand the illness. Our vision is for all new mothers and families affected by PP to benefit from best-practice care and caring support through to full recovery. APP is committed to ensuring that its work is of the highest quality. We value any feedback or complaints that will help us improve the services that we provide. 

Feedback and Comments

If you are happy with our service or have any comments, we would love to hear from you. There are a couple of ways you can do this: either speak to one of our staff members or volunteers; or email


We also want to know if there is any part of our service that you are unhappy with. We take all feedback seriously and we will take appropriate action. All complaints will be dealt with in a timely and professional manner. 

The first thing to do if you are unhappy about any aspect of our services is to bring this to the attention of one of APP’s staff, who will try to resolve your concerns immediately. If you are unhappy at the way you have been treated by any of our staff members, volunteers or fundraisers, please contact us by email ( or telephone 020 33229900.

Please contact us as soon as possible giving clear details so we can endeavour to resolve the issue. If you choose to email us, please write “COMPLAINT” as the subject line of your email. Specify clearly what aspect of APP’s service you wish to make a complaint about.

Including the following details will help us effectively and quickly investigate your complaint:

  • The specific area, service or resource to which the complaint applies.
  • Your name and contact details.
  • Outline the nature of your complaint as precisely as possible, this will help us to investigate further and to hopefully resolve the issue. Please include details such as the place and time the incident occurred.
  • Please let us know if you have already reported the complaint, and if any action was taken previously.

Please note that we endeavour at all times to treat our service users with respect, and we expect the same standards of behaviour from our service users.

Your complaint will be dealt with in a professional and confidential manner. Your complaint will be assigned quickly to the most appropriate person to deal with the complaint, who will investigate the matter fully and communicate regularly with you until the issue has been resolved. If you are not satisfied with our response or wish to raise the matter more formally, please contact our Chief Executive. (If your complaint is about the Director/Chief Executive, please contact our Chair of Trustees).

If your complaint is related to our fundraising practices, and it is not possible for it to be considered or resolved by us, you can report your concerns to the Fundraising Regulator via their website: 

All complaints will be logged. We will acknowledge any emailed complaints within 5 working days of receipt. You will receive a full response to your written complaint within 15 working days.

Action on Postpartum Psychosis is a charity registered in England and Wales (no. 1139925).